Welcome home! We know that moving can be very stressful and we are here to help you through this process. Our trained onsite team members are here to help and guide you through the move-in process, making it as smooth as possible.

• Prior to your scheduled move-in date, contact your insurance agent to obtain your Renters Insurance policy for your new home with us, and upload your policy to your Resident Portal.
• Contact your electricity service provider: Portland General Electric (Oregon Properties) or Clark Public Utilities (Washington Properties). For your convenience, you can access the hyperlink directly from your community’s website under the Residents tab. Don’t forget to bring your new electricity account number with you on the day of the move and provide it to our onsite team member.
• Notify USPS of your new address and request your address change.
• Send your onsite team member photos of any pets/animals you are bringing.

ON THE DAY OF MOVE-IN:

• Sign your new Rental Agreement and all Addendums.
• Pay all remaining balances due; additional security deposit, pet deposit, prorated rent, prorated pet rent, prorated parking, or other remaining balances that may be property specific.
• Get keys for your new home!

We are sad to see you go and want to thank you for the time you shared while living with us. To start your move-out process, please contact your onsite team member at the leasing office to give them a written notice to vacate. Our dedicated staff member will guide you through the move-out process and requirements.

• Provide the leasing office with your forwarding address
• Notify USPS of your address change
• Prior to your scheduled move-out date, contact your electricity provider to have service end on the date of your move-out.
• Contact your internet & cable service provider to end or transfer service.
• On the day of move-out, make sure that you have moved all your personal items out of your home, including storage units and/or garages.
• The unit needs to be returned to us in the condition you received it when you moved in. Prior to giving us possession back, clean all surfaces, toilets, bathtubs, sinks, cabinets, drawers, refrigerator, oven, and flooring.
• On the day of your move-out, make sure that all your items have been removed from the home, storage unit, and/or garage. Once all the above is complete; return all house keys, mailbox keys, key fobs parking permits, and garage lock or remote (if applicable) to the office. If the office is closed at the time of your move out, please place all your keys, key fob, parking permits, and a forwarding address in an envelope with your apartment number listed on the envelope and drop them into the rent drop box.

Within 31 days (Oregon properties) or 21 days (Washington properties) of moving out, you will receive a balance due letter or be refunded your Security Deposit, Pet Deposit, and/or credits. This will be mailed to the forwarding address that you provide to us. 

Our communities are pet-friendly. Your furry little friend deserves a life of comfort and convenience as well! We welcome two pets per apartment home. There is a $500 per pet deposit, and a monthly pet rent of $35 per pet.

Property Assets Management LLC. requires residents to maintain an active insurance policy with a minimum of $100,000 Liability protection. You will need to maintain and provide proof of renters insurance for the duration of your lease term. You can purchase a qualified plan through your own provider or we will automatically provide a Liability to Landlord Insurance Policy for a fee. Your policy will need to be uploaded to your tenant portal. You are required to list your new community as an interested party on the policy before receiving your keys.

Q. What are the available lease terms PAM offers?
A. We offer leases for 6, 9, and 12 months terms.

Q. What is the monthly income needed to qualify?
A. Income must equal at least 3 times the amount of rent.

Q. What is your screening criteria?
A. Our background check reviews credit history, rental payment history, landlord-tenant history, sexual offender registry, criminal watchlist, bankruptcies, and liens.

Q. How much is an application?
A. $50

Q. How can I apply for one of your communities?
A. Find one of our communities and click on “Apply Now” for your new home.

Q. Do I have to pay a security deposit, if so, how much?
A. Yes, the $499 security deposit is based on approved credit.

Q. Do I have to pay for water, sewer, and trash?
A. Yes, via a Ratio Utility Billing System. These charges are in addition to your rent payment.

Q. How do I submit a maintenance request?
A. You may speak to your onsite property manager, or submit a request through the online portal.

Q. Do you offer after-hours maintenance emergency services?
A. Yes, we do. 

Q. What constitutes an after-hours maintenance emergency?
A. Situations that cannot wait for regular business hours (fire, flood, etc.)

Q. Can I pay my rent online?
A. Yes! See the information about the portal above.